Reprints and Refunds
Custom boxes are made for you, so we check every order before it leaves us. If something is wrong, tell us within 10 days and we will put it right.
What Does the 10-Day Policy Cover?
- Misprints: the print does not match the approved proof, for example the wrong colour, position or artwork.
- Damage: boxes arrive crushed, torn or wet.
- Wrong size: the boxes do not match the size on your approved proof.
How Do I Report a Problem?
- Email info@thekraftboxes.co.uk within 10 days of delivery with your order details.
- Attach clear photos of the problem and of the outer carton.
- We review the photos and reply within one business day.
- We reprint the affected boxes or refund them, whichever you prefer.
Full order conditions are in our terms of sale for kraft boxes.
10questions answered
Questions About Reprints and Refunds
Straight answers from the people who cut and print the boxes. Open any question to read the reply.
How long do I have to report a problem?
10 days from delivery. Please check a sample of boxes from each carton when they arrive.
What counts as a misprint?
Print that does not match the proof you approved, such as the wrong artwork, colour or position.
Can I return boxes I no longer need?
No. Custom boxes are made to your size and design, so they cannot be returned for a change of mind.
What if I approved a proof with a mistake in it?
Boxes printed exactly as an approved proof are not a misprint. Please check spelling, sizes and colours carefully before approving.
Will colours match my screen exactly?
Ink on kraft looks warmer and slightly darker than on screen. This is normal and is not treated as a misprint.
Do I need to send the boxes back?
Usually not. Photos are enough in most cases; we will tell you if we need any boxes returned.
How are refunds paid?
To the original payment method, once we have agreed the refund with you.
Can I get a partial reprint?
Yes. We reprint only the boxes that are affected.
What if only some cartons are damaged?
Send photos of the damaged cartons and the boxes inside them, and we reprint or refund those boxes.
Does this policy affect my legal rights?
No. It is in addition to your rights under UK consumer law.
Tell us what you ship
Send the product, a rough size and a quantity. We reply in writing within one business day with a price and a free design proof. Prefer to talk? Call +44 7578 382054 or message us on WhatsApp.